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Payroll Information (part 1)

Understanding Electronic Visit Verification (EVV)

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  • Payday: Every Friday

  • Pay Period: Sunday – Saturday

  • Minimum Wage: $11.00 per hour

  • Employment Type: Hourly, at-will

  • Scheduling: Work schedules are based on company needs and availability

What is it?

EVV stands for Electronic Visit Verification. Caregivers are required to use EVV technology by the federal 21st Century Cures Act to verify that home care visits were completed as scheduled. EVV is essential in home health care as it ensures regulatory compliance, prevents fraud, and confirms that services are delivered as authorized.

How does it work?

The HHAeXchange+ app, which you use to clock in and out, serves as your EVV (Electronic Visit Verification) tool. Verification is completed by comparing the GPS location of your mobile device at the time of clock-in and clock-out.

 

Every caregiver is required to have the HHAeXchange+ app installed. Download instructions are provided in the next slide.

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Compliance

All caregivers are required to clock in and out for every scheduled shift, according to their assigned days and times. Failure to meet EVV requirements may result in non-payment for services, delayed reimbursements, and disciplinary action.

Frequently Asked Questions

What if I forget to clock in or out for a shift?

​If you forget to clock in or out, contact management as soon as possible. Failure to report the error on the same day may result in the visit being deleted, which can affect billing and your pay. Repeated failure to clock in or out—more than once—may lead to disciplinary action.

What if I am having tech issues?​

If you experience any technical issues when clocking in or out, you must take a screenshot or screen recording at the time of the issue. You will then call the EVV Support line at

(737) 373-4012 and follow the instructions the automated system provides. 

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